Main content of the website

Home

Utilities

Utility Statements

The Town issues monthly Utility Statements which include charges for water, wastewater (sewer) and garbage.  Your statement will be mailed by the last day of each month or you can sign up for eBilling

The Town of Carstairs Utility accounts are set up solely in the property owner's name. (Tenants may receive a copy of monthly billings upon the property owner's request.)

Please contact the Town Office at 403.337.3341 for questions or further information.

Please refer to the current Rates and Fees Bylaw. for current rates.

Moving?

Please contact the Town Office to inform us of the last day you will be in your home so we may do a Final Read. We will need a new mailing address so we can ensure your final billing gets to you promptly.  If you are signed up for PAD you will need to cancel your automatic debit from your bank account Cancellation Notice.

How to Pay Utilities

Pre-authorized payment (PAD) Pre-authorized Debit Form (Utilities)

  • Withdrawn from your bank account the 15th of the month

In Person:

The Town of Carstairs accepts the following forms of payment in person:

  • Cash
  • Cheque
  • Debit Card

Payments are accepted at the Carstairs Town Office (844 Centre St) Monday-Thursday 8:30 a.m. - 4:00 p.m. and Friday 8:30 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m.

Can’t make business hours?  A convenient mail slot is located on the west side of the Town Office underneath the window.  Please use only cheques when using the mail slot. Payment will be applied the next business day.

By Mail:

Send your cheque or money order payable to the Town of Carstairs and allow enough time for the payment to reach the Town Office by the due date. Do not send cash in the mail. Record your account number or property address on the cheque or enclose the bottom portion of the bill. Post dated cheques are accepted.

Telephone or Internet Banking:

Depending on your bank, you will find the Town of Carstairs in the list of payees as either "The Town of Carstairs" or "Carstairs Town of". Please allow 3 business days for your payment to reach our bank.

Paysimply:

Visit Paysimply, our secure third party payment provider, to pay online with any major credit card (Visa, MC, Amex) PayPal or Interac eTransfer.  Please allow 3 business days for processing.  A convenience fee will be applied to cover payment handling and processing charges.

Visit the Utilities Consumer Advocate website to compare electricity and gas prices in our area, view historical rates, or get help resolving utility related issues.

Links for information:

Utilities Consumer Advocate

UCA - Cost Comparison Tool

UCA - Historic Rates

UCA - Contact A Mediation Officer